[PCI DSS 3.0] [PCI DSS 3.0] 12.10.3 Designate specific personnel to be available on a 24/7 basis to respond to alerts.

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12.10.3 Designate specific personnel to be available on a 24/7 basis to respond to alerts.

12.10.3 Verify through observation, review of policies, and interviews of responsible personnel that designated personnel are available for 24/7 incident response and monitoring coverage for any evidence of unauthorized activity, detection of unauthorized wireless access points, critical IDS alerts, and/or reports of unauthorized critical system or content file changes.

Without a trained and readily available incident response team, extended damage to the network could occur, and critical data and systems may become “polluted” by inappropriate handling of the targeted systems. This can hinder the success of
a post-incident investigation.
 
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